Recreational swimming pool

RULES AND REGULATIONS OF THE SPA, HYDROTHERAPY AND SAUNA COMPLEX

The Spa and Hydrotherapy Complex operates in connection with sanatorium services, including water gymnastics, water massages and other water-based treatments. Classes are organized in groups at designated times and conducted individually. During water classes, the pool is closed for general use. The detailed schedule of class days and times is available at reception.

The facility is monitored 24 hours a day.

For your safety and the protection of property, the pool hall and publicly accessible passageways in the SPA area are covered by video surveillance. Intimate areas—saunas, changing rooms and toilets—are not covered by the cameras. The data controller is Hotel Polaris. The full GDPR information clause is available at the office.

I. General Provisions

1. The SPA, hydrotherapy and sauna complex (hereinafter referred to as the “SPA Area”) is intended for rest, relaxation and biological regeneration.

2. Before entering the SPA Area, every user is absolutely obliged to read these rules and the instructions for using the individual facilities.

3. Use of the SPA Area constitutes full acceptance of all provisions of these rules.

4. The SPA Area is open from 08:00 – 21:30. The management reserves the right to change opening hours or close individual facilities for technical reasons.

5. Keys to the clothing lockers, pool towels and bags for wet items are collected from the facility staff. Pool towels (white) provided by the staff are intended exclusively for the spa area. These towels must not be taken to hotel rooms. Hotel towels (orange) are intended exclusively for the rooms. Room towels must not be taken to the spa area.

6. All personal belongings, watches, jewellery and sharp-edged items that could pose a hazard must be left in the locked clothing locker.

7. Outdoor footwear must be removed before entering the Spa complex.

8. Non-slip slippers and appropriate swimwear are required on the premises.

9. Before leaving the spa complex area, the body must be thoroughly wiped dry and footwear dried. Used towels must be placed only in the designated container. Bags provided for this purpose must be used for wet personal belongings. The area must be left dry.

II. Terms of Use and Safety

1. The SPA Area may be used exclusively by persons over 16 years of age, while minors may use it only under the constant supervision and responsibility of their parents or adult guardians. Children under 3 years of age must wear special swim diapers.

2. Every user uses the SPA Area at their own risk and declares that they have full physical and medical capacity to use this type of treatment.

3. Any injuries, deterioration in well-being or irregularities in the operation of the facilities must be reported immediately to the facility staff.

4. In the event of an accident, a health threat or the need for immediate assistance, the facility staff or reception must be notified without delay, or emergency number 112 must be contacted.

III. Hygiene

1. Before entering the SPA Area and before using each subsequent facility (sauna, jacuzzi, pool), it is necessary to take a thorough shower using soap to remove cosmetics and impurities from the body. Feet should be disinfected using a special solution.

2. A quiet zone applies in the SPA Area. Making noise, having loud conversations and disturbing the peace of other users is prohibited.

3. The following are strictly prohibited in the SPA Area:

   • bringing in and consuming alcohol or intoxicating substances,

   • being under the influence of alcohol or other intoxicating substances,

   • smoking tobacco and e-cigarettes,

   • jumping into the water or running around the complex,

   • using items brought in for playing in the water, e.g. balls, inflatable swimming toys and other items (exceptions: armbands or small swimming rings for young children),

   • consuming food products,

   • bringing in glass containers, dishes or other dangerous objects,

   • using cameras, mobile phones or other devices recording images or sound,

     • bringing in animals.

IV. Detailed Rules for Using the Facilities

1. Sauna Area

The sauna, available by reservation only, is open from 08:00 to 16:00 free of charge for hotel guests. Use of the sauna is subject to a fee after 4:00 PM.

• Before entering the sauna, all metal jewellery (risk of burns), as well as glasses and contact lenses, must be removed.

• Do not enter the dry sauna wearing synthetic swimwear (risk of toxic skin burns).

• A maximum of 2 people may stay in the sauna. Children may use the sauna only under adult supervision.

• In the sauna, you must sit or lie only on a clean towel, ensuring that no part of the body comes into direct contact with the wood.

• Detailed terms and safety rules concerning use of the sauna area are set out in separate rules, constituting an appendix to this document.

2. Hydrotherapy Area (Jacuzzi)

• Swimwear is required in the whirlpool bath.

• Before each entry into the whirlpool bath the body must be thoroughly washed under the shower.

• Bringing in or pouring into the water any personal liquids, oils, cosmetic salts or soap is prohibited.

• Diving or contaminating the water in any other way is prohibited in the jacuzzi.

V. Liability and Sanctions

1. The perpetrator (or the parent/guardian in the case of minors) bears full financial responsibility for material damage resulting from improper use of the facilities or deliberate actions.

2. The facility is not liable for personal belongings and valuables left in the SPA area outside the designated deposit lockers.

3. Persons violating public order, good manners or the provisions of these rules may be asked to leave the facility without the right to a refund of admission ticket costs.

4. The annual water quality assessment for the Spa complex is available for inspection at the Hotel Polaris office.